Liability Claims Handler
Remote / Online - Candidates ideally in
Telford, Shropshire, TF1 1, England, UK
Listed on 2026-02-04
Telford, Shropshire, TF1 1, England, UK
Listing for:
IPS Group
Full Time, Remote/Work from Home
position Listed on 2026-02-04
Job specializations:
-
Insurance
Insurance Claims, Insurance Analyst, Underwriter, Risk Manager/Analyst
Job Description & How to Apply Below
- Manage your own caseload of Liability claims from start to finish
- Handle a mix of Employers' Liability, Public/Personal Liability and Commercial claims
- Work alongside a senior Liability Adjuster on more complex and higher-value cases
- Gather and review evidence, including statements, documentation and policy cover
- Clearly explain liability decisions to customers in a fair, non-technical and unbiased manner
- Negotiate settlements and manage challenges to achieve timely resolution
- Liaise with third parties including solicitors, insurers and other stakeholders
- Work in line with client instructions, SLAs and internal KPIs
- Experience with in a claims environment, ideally with exposure to Liability claims
- Strong end-to-end caseload management skills
- Ability to prioritise workloads in a fast-paced, KPI-driven setting
- Good understanding or awareness of FCA regulations and Treating Customers Fairly
- Confident communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Customer-focused mindset with a pragmatic approach to claims resolution
- Insurance qualifications such as CII (desirable, not essential)
- Full study support available for professional development
- Clear progression opportunities, including development towards a field-based Adjuster role
- Fully remote working
- Salary between £28,000 - £32,000
- Structured training and ongoing support
- Long-term career progression within Liability adjusting
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