Commercial Senior Auto Claims Adjuster- Remote

We re Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today s way of doing business. At Mobilitas, we believe in what s possible, using our inventive skills to create new opportunities. We re not chasing the status quo; we re chasing a shared vision.

We re looking for motivated, innovative individuals who think big, move fast, and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

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We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originated from this region.

Our operational hours are 7 days a week from 5:30 am to 7:30 pm (Pacific Time), including holidays. There is a need for flexibility to be scheduled a shift with a 7:30 pm ending time (Pacific Time); however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off.

Days off are typically consecutive; however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties and investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

• Paid virtual training starts on March 9th, 2026 and consists of a combination of classroom and hands-on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. Pacific time.

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more. Read more about what we offer and what it is like to be part of our…