Claims Specialist , Auto Bodily Injury

Overview

Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team. As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity.

You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.

• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply knowledge of established protocols and industry best practices to resolve claims effectively.
• Deliver customer-centric service while managing claims within defined authority limits.
• Develop expertise in coverage analysis and auto policy interpretation.

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations:
Atlanta, GA;
Schaumburg, IL;
Addison, TX; or Omaha, NE.

• Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance OR
• Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR
• High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations. Ability to obtain and maintain required adjuster licenses
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

• Experience in Commercial Auto Claims, including handling:
  • Third-party auto property damage claims
  • Auto physical damage claims
  • Bodily injury claims
• Active adjuster license
• Experience collaborating across teams and developing strong relationships
• Strong knowledge of the claims adjustment process, including scope/exposure assessment
• Familiarity with vendor management and litigation strategies
• Proficiency in financial and actuarial/reserving concepts
• Strong negotiation skills, including alternative approaches to resolution
• Excellent organizational and time management skills
• Customer service experience with a focus on delivering quality interactions
• Analytical, critical thinking, and problem-solving abilities
• Strong verbal and written communication skills

Zurich compensation for roles is influenced by location, role, skill set, and experience. The proposed salary range for this position is $48,600.00 - $79,500.00, with short-term incentive bonus eligibility set at 10%. Nationwide market range information is provided for context and geographic differentials may apply. For more details about Total Rewards, please reference the linked information in the job posting.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s): AM - Atlanta, AM - Schaumburg, AM - Addison, AM - Omaha. Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.