Loss Claims Handler

Overview

Serving our customers, communities, and planet a little better every day.

Salary – Salary is dependent on experience + annual bonus & benefits

Location – Newcastle (potential of hybrid arrangement)

Office Attendance
- Hybrid roles with the potential to travel to our Newcastle office monthly.

Closing Date for applications – 13th February, at 5pm

Due to our continued growth, we have a rare and exciting opportunity to join our Newcastle based large Loss Claims team as a Motor Large Loss Handler.

As one of the most senior members of our Claims team you will be responsible for managing a portfolio of high value personal injury cases (including cases up to £3 million) from first notification to settlement and will support colleagues with coaching, mentoring and development.

• Manage a portfolio of high value personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation, within your delegated authority.
• Investigate these claims thoroughly, working with our suppliers and experts where needed to ensure full validation.
• Provide empathic support to our customers.
• As a technical expert, you will provide coaching and mentoring to colleagues, reviewing files, and sharing legal and market developments as required.
• You will participate in and support the Technical Claims Management in the setting, implementation and embedding of technical standards and best practice.
• You will ensure compliance with all legal, regulatory and risk management requirements.
• Representation of Tesco Underwriting in industry discussions and market events where required.

• A proven track record of handling personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation.
• You will ideally be from a motor insurance background and have a strong knowledge of indemnity and liability, detailed knowledge of legislation, market agreements and the principles of the Serious Injury Guide.
• You will be fully conversant with reinsurance reporting requirements, PPO management, working with Underwriters and Actuarial colleagues and be confident and able to fully participate in conferences with Counsel, Experts and our legal partners.
• You will have an approachable, positive, proactive and collaborative approach to your role with the necessary strength to challenge and add value.
• Experience of coaching and mentoring colleagues.
• Accurate with a high level of attention to detail.
• Have empathy and skill at handling Customers in difficult situations.

• Performance related annual bonus.
• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else in your household.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leavepay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

• This is a full-time, permanent role Monday to Friday
• Salary:
  Negotiable, dependant on experience
• You will be reporting directly to the Technical Claims Manager
• You will be based in Newcastle, but we can be flexible in terms of working from home.
• The role will also require flexibility to travel to attend settlement meetings etc where appropriate.

We want all our colleagues to always feel welcome and be themselves at Tesco Insurance and Money Services. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and…