Loss Claims Handler

Tesco Insurance
• Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU
, United Kingdom
• Permanent
• Apply by 13-Feb-2026
About the role

Salary - Salary is dependent on experience + annual bonus & benefits

Work Level - 2 - Permanent role

Location - Newcastle (potential of hybrid arrangement)

Office Attendance
- Hybrid roles with the potential to travel to our Newcastle office monthly.

Closing Date for applications - 13th February, at 5pm

Due to our continued growth, we have a rare and exciting opportunity to join our Newcastle based large Loss Claims team as a Motor Large Loss Handler.

As one of the most senior members of our Claims team you will be responsible for managing a portfolio of high value personal injury cases (including cases up to £3 million) from first notification to settlement and will support colleagues with coaching, mentoring and development.

• Manage a portfolio of high value personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation, within your delegated authority.
• Investigate these claims thoroughly, working with our suppliers and experts where needed to ensure full validation.
• Provide empathic support to our customers.
• As a technical expert, you will provide coaching and mentoring to colleagues, reviewing files, and sharing legal and market developments as required.
• Participate in and support the Technical Claims Management in the setting, implementation and embedding of technical standards and best practice.
• Ensure compliance with all legal, regulatory and risk management requirements.
• Represent Tesco Underwriting in industry discussions and market events where required.

• A proven track record of handling personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation.
• Ideally from a motor insurance background with strong knowledge of indemnity and liability, detailed knowledge of legislation, market agreements and the principles of the Serious Injury Guide.
• Fully conversant with reinsurance reporting requirements, PPO management, working with Underwriters and Actuarial colleagues and confident in participating in conferences with Counsel, Experts and our legal partners.
• Approachable, positive, proactive and collaborative with the necessary strength to challenge and add value.
• Experience of coaching and mentoring colleagues.
• Accurate with a high level of attention to detail.
• Has empathy and skill at handling customers in difficult situations.

• Performance related annual bonus.
• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Enjoy the benefits of our Colleague Clubcard, with a 10% discount that increases to 15% every payday. A second card is provided to share with someone in your household.
• Benefit from our family‑oriented initiatives, including enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

• This is a full‑time, permanent role Monday to Friday 9.00–17.30.
• Salary:
  Negotiable, dependant on experience.
• Reporting directly to the Technical Claims Manager.
• Based in Newcastle, with flexibility in working from home.
• Requires flexibility to travel to attend settlement meetings, etc where appropriate.

We want all our colleagues to always feel welcome and be themselves at Tesco Insurance and Money Services. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities and planet a little better every day.

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