First Party Physical Damage Cargo Claims Examiner

Overview

We are currently seeking a First Party Physical Damage Cargo Claims Examiner to join our growing team. This position may be located at our Rutherford, New Jersey headquarters or our Lake Mary, Florida office. We will consider remote based candidates.

The work of our examiners directly impacts the success of our organization. You will have the ability to make a meaningful impact by leveraging your claim handling skills, industry expertise, customer service skills, and ability to execute with a high degree of professionalism. This is the perfect opportunity for a self-motivated and skilled adjuster to apply their knowledge and grow with a forward-thinking organization!

• Provide superior claim management for first party physical damage cargo business throughout the entire claim life cycle inclusive of customer service, technical expertise, coverage analysis and claim analysis and evaluation.
• Provide recommendations for loss reserving and claim negotiation and resolution.
• Maintain compliance with internal and external quality standards, best practices, and statutory regulations.
• Identify additional resources required to investigate claims including technical experts, subrogation, salvage, risk control, fraud, or other experts.
• Confirm the extent of property damage by reviewing all appropriate records and damage documents.
• Maintain claim files, documentation, diary system in accordance with best practices.
• Provide timely updates when needed to appropriate internal and external leadership.

• At least 5+ years of relevant experience
• Must maintain current and valid adjuster license(es) in Florida, Texas, and New York
• Experienced working on cargo claims
• Must maintain a valid driver’s license.
• Strong project management skills and ability to work independently.
• Strong working knowledge of insurance laws
• Strong verbal and written communication skills
• Excellent customer service skills
• Commitment to superior performance that adds value.
• An aptitude for evaluating, analyzing, and interpreting technical information.
• Sound critical thinking and decision-making skills.
• Experience at a Third-Party Administrator (TPA) company is a plus.

Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market and we tailor our services to our client’s specific needs. As a claim’s organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry!

As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and self-reliant professionals.

We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company.