Account Manager Associate - Commercial Lines; Fully Remote Option

Account Manager Associate - Commercial Lines (Fully Remote Option)

Join the Account Manager Associate - Commercial Lines role at Insurance Office of America.

Hybrid (Binghamton, Rochester, Syracuse) or Fully Remote (EST/CST zones). Candidates within 50-mile radius of a branch may be required to work onsite intermittently.

Provide administrative and customer service support to the account team, ensuring production and quality standards while safeguarding against liability associated with errors and omissions. Resolve moderately complex customer service problems independently, managing smaller-sized accounts or those with less complexity.

• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, bind coverage, and follow up for policy issuance.
• Process tasks accurately and within required time frames.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, champion IOA values.

• 1-3 years actively managing a commercial lines book, 3-5 years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client.
• Required active property & casualty licensing; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Expected pay range: $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.