Workers Compensation Claims Advisor

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We’re looking for an experienced Claims Advisor to join our Workers’ Compensation team. In this role, you’ll manage a portfolio of complex workers’ compensation claims from inception to settlement, working closely with injured workers, employers, brokers, legal vendors, and regulators, to deliver timely, cost‑effective and sustainable return‑to‑work outcomes. You’ll set and review reserves, develop case strategies and evaluations, elevate issues when needed, and ensure all claims activities meet Zurich and Work Cover governance, legislative, and quality assurance requirements.

You’ll also lead engagement with legal partners, represent Zurich at resolution meetings, and contribute to continuous improvement and strategic priorities across the team.

• Proven experience in Workers’ Compensation claims, with strong technical claims handling and injury management skills.
• Sound knowledge of Western Australia Workers’ Compensation legislation and experience working within statutory schemes.
• Excellent verbal and written communication, negotiation and stakeholder management skills.
• Experience supporting vulnerable customers, delivering empathy-driven, high-quality customer service.
• Strong decision-making and case planning skills, including setting and reviewing reserves and developing case strategies.
• Ability to work collaboratively with internal teams and external partners (brokers, insurers, legal vendors, regulators).
• High attention to detail and commitment to compliance, quality assurance and governance.
• Resilience and the ability to manage competing priorities and complex caseloads.

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD $500 wellbeing payment per year, and a AUD $295 new starter e‑voucher for your work‑from‑home setup (flex work – hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer…