Senior Bodily Injury Adjuster

As
** Senior Bodily Injury Claims Adjuster,
** you will handle all aspects of third and first-party injury claims resulting from personal auto losses, including the investigation, evaluation, and settlement of Medical Payments, Bodily Injury, and Uninsured/Underinsured Motorist Bodily Injury claims.  You will be required to review policy documents and provide coverage analyses, determine settlement values, and manage litigation under moderate supervision using company guidelines.
* Make timely and appropriate contacts with necessary parties and take detailed recorded statements to determine liability and to obtain injury information
* Determine and complete the appropriate level of investigation which includes but is not limited to reviewing policy contracts and communicating with underwriting for coverage determinations
* Determine exposure, establish adequate initial reserves, and make timely adjustments to reserves as required
* Promptly adjust personal lines auto claims across the United States while adhering to the company’s Best Practices and Fair Claim Handling Guidelines
* Complete thorough coverage and liability investigations, assess the appropriate negligence percentage to the parties involved, and resolve disputes
* Obtain and review necessary medical documentation in order to evaluate, negotiate and settle minor to severe bodily injury claims directly with claimants or their attorneys
* Submit timely and accurate large loss reports to management
* Collaborate with defense counsel to develop a litigation strategy and action plan to resolve claims that are in litigation
* Analyze coverage and draft coverage letters
* Consistently provide excellent customer service
* Identify subrogation potential and pursue it when appropriate
* Provide backup assistance to team members when necessary
* Effectively manage workload and tasks to keep claims current and documented appropriately
* Experience handling moderate to severe Bodily Injury and Uninsured/Underinsured Motorist Bodily Injury claims as well as complex coverage issues and litigated files in a multi-state area
* Effective and efficient use of computer applications including MS Office products
* Excellent organizational skills and written and verbal communication skills
* Strong problem-solving skills
* Knowledgeable in insurance products and expertise
* Must be able to motivate, lead others, and act as a mentor
* Experience in multiple jurisdictions is desired
* Must be detailed oriented
* Must be able to maintain a high level of accuracy
* Ability to work with highly confidential information
* Must be licensed and bondable
* Ability to work independently
* This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
* Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
* for compensation, comprehensive benefits and the perks that set us apart.
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