Senior Claims Resolution Specialist - Complex Casualty

Job Summary

Senior Claims Resolution Specialist leading the handling of challenging auto and homeowner’s casualty claims. Handle severe and catastrophic injury claims that demand skill and compassion.

Remote or hybrid (10% in office) with potential 10% travel for mediations, arbitrations, trials, and in-person events.

Up to a $2,500 sign‑on bonus after 90 days of employment for external candidates with an active All‑Lines Adjusters license in Florida or Texas.

• Manage, investigate, and resolve auto and homeowner’s casualty claims, investigating coverage, liability, damages, and settling claims within prescribed procedures.
• Identify potential suspicious claims, refer to SIU, and identify opportunities for third‑party subrogation.
• Prepare for and attend trials, hearings, and conferences; report to Home Office and local management.
• Communicate with policyholders, witnesses, and claimants, gather information, and advise on proper course of action.
• Respond to written and telephone inquiries, including status reports.
• Ensure adequate reserves; recommend reserve increases on cases in excess of authority.
• Secure financial processing of claims and protect claims file information.
• Manage practices and billing activities of outside and in‑house counsel.
• Represent the company on matters involving state or federal regulatory agencies in absence of the Claims Team Manager.
• Assist in special projects and/or mentoring at the direction of local management.

• 5+ years of complex and litigation experience.
• Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities.

• Expert knowledge of coverage, liability, and complex claims handling procedures.
• Ability to handle claims at the highest technical and complexity level.
• Knowledge of state and federal laws in the adjuster’s jurisdiction.
• Full working knowledge of claims operations and procedures.
• Excellent written and oral communications skills; strong interpersonal, analytical, investigative and negotiation skills.
• Bachelor’s degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco