Claims Adjuster - Casualty

Claims Adjuster - Casualty

London, UK

Explore. Analyze. Cultivate. Collaborate. Innovate.

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.

This is a permanent opportunity, for a keen and enthusiastic Claims Professional to work with the International Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. The role will be fully supported by the Senior Handlers.

Your base will be London. Gracechurch Street, although we operate a Smart Working initiative offering hybrid working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

What will your essential responsibilities include?

• Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
• Working with our Third Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be referred upwards and reported to the Management Team quickly and effectively. A diary system will allow handlers to review their claims every 90 days.
• Conducting regular meetings with the delegated claims partners, allowing oversight of portfolio performance, litigation management, improvement areas and fund adequacy.
• Involvement with auditing of the key partners and ensuring delivery of action points.
• Working with Offshore / Shared Services team allowing delivery of the service expected of us.
• Assisting Underwriters with renewal strategies for example sense checking loss runs
• External Broker and Client liaison
• Effective diary and static claims

You will report to the Casualty Claims Management team - London Wholesale

We’re looking for someone who has these abilities and skills:

• International Casualty Claims adjusting experience ideally including Lloyds London market
• Effective communication and excellent organizational skills
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Innovative mindset – ability to find successful solutions
• High level of numeracy and attention to detail
• Willingness to show pragmatism when required
• Hold accountability – seeking guidance or authority when uncertain
• Committed to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard minimum, or equivalent.
• Knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines
• Working…