Claims Specialist, Liability & Casualty

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

As a Claims Specialist, Liability & Casualty adjuster, you will provide a fast and friendly claims experience to Swyfft’s policyholders and agents. You’ll be expected to handle claims with empathy, curiosity, and creative problem-solving to achieve timely, fair outcomes. You will handle a diverse portfolio of Homeowner and Commercial General Liability claims (both litigated and non-litigated), including habitational risks, premises liability, and bodily injury matters.

In this position, you will use your analytical skills to interpret coverage, conduct thorough claim investigations, make liability determinations, and negotiate appropriate resolutions. Our ideal candidate is well-versed with insurance industry knowledge, applying legal defenses and immunities, and partnering with legal counsel.

* This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Some travel for day-to-day work, team meetings, and training will be required.

• Investigate, analyze, and determine the extent of the insurance company's and policyholders’ liability concerning third-party damages and injury with full and final settlement in mind.
• Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly (and in compliance with state and company guidelines).
• Review litigated complaints for proper handling and develop legal strategies with counsel.
• Work with multiple attorneys and provide direction related to coverage, liability, and damages.
• Correspond and communicate with policyholders, agents, experts, and service providers to analyze loss information.
• Calculate damages payable under the policy and make payments after determining liability on claims.
• Evaluate and apply the insurance contract as it pertains to the resolution of claims.
• Create and maintain comprehensive claim handling notation in our electronic claims management system and other related applications.

• You have a skilled technical background and hands-on experience in general liability claims.
• You’re a motivated, growth-oriented adjuster who cares deeply about the customer journey and sees each claim as a chance to innovate.
• Proven ability to direct and oversee our defense counsel, in order to establish legal strategies, ensure proper experts are retained, and assist in cost containment.
• Both internal (your peers) and external clients commend your excellent communication skills and the timeliness of your follow-up skills.
• You communicate clearly, follow up promptly, and can bring calm (and a little humor) to stressful situations.
• You're detail-oriented, organized, and can multi-task like nothing anyone has ever seen before.
• You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.

• 5+ years of experience as a casualty/general liability adjuster.
• 5+ years of litigation experience in a multi-state environment.
• Relevant experience with habitational risks, premises liability, and bodily injury matters is a plus.
• You are currently licensed or eligible for…