Commercial Lines Customer Service Representative

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

We are seeking an experienced Large Commercial Lines Team Assistant to support our Commercial Lines department in Northville, MI. This hybrid full-time remote position plays a vital role in servicing large, complex commercial accounts and supporting Account Managers and Producers. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, collaborative environment. This role offers meaningful exposure to large commercial risks and provides a strong foundation for continued career growth within the organization.

• Assist clients with insurance-related inquiries, including endorsements, certificates of insurance, policy changes, and billing questions.
• Support Account Managers and Producers in servicing a portfolio of large commercial lines accounts, ensuring timely, accurate, and professional service delivery.
• Prepare, issue, and track certificates of insurance, including setting up and maintaining certificate masters as directed.
• Accurately process policy changes, renewals, audits, and cancellations in accordance with carrier and agency procedures.
• Communicate directly with insurance carriers to obtain information, request endorsements, and resolve policy-related matters on behalf of clients.
• Maintain accurate and up-to-date records in the Applied Epic agency management system, including policy data, documentation, and activity notes.
• Prepare insurance data and documentation for client correspondence, internal reporting, and Word-based documents.
• Provide administrative and workflow support to ensure efficient department operations and meet service standards.

• Minimum of 2 years of experience in large commercial lines insurance customer service; agency experience required.
• Strong working knowledge of the Applied Epic (Epic) agency management system, including policy setup, endorsements, certificates, and document management. (preferred)
• Active Property & Casualty (P&C) insurance license required. (preferred)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment. Proficient in Excel.
• Professional verbal and written communication skills.
• Ability to work independently while collaborating effectively with Account Managers, Producers, and internal teams.

• Salary Range: $45,000 – $60,000 annually, commensurate with experience and qualifications.
• Competitive benefits package, including health insurance, paid time off, retirement plan options, and professional development support.

This position offers a clear opportunity for professional development and advancement within the Commercial Lines team. Team Assistants gain hands-on experience with complex large-account servicing, carrier relationships, and agency workflows, creating a pathway for growth.