Director, Business Development - Surety; Commercial

Job Description Summary

Do you thrive in an environment where you can put your critical thinking and communication skills to work every day? Do you appreciate being able to contribute individually as well as collaboratively? Our Surety Underwriting team values initiative, the ambition to grow and learn, a broad skill set that includes everything from marketing to finance to risk analysis and a solutions focused approach.

We’re technology savvy and highly motivated to grow our business with excellent career advancement opportunities. If you can see yourself as a member of our team, in a company that wants to grow in this space, then we want to know more about you!

Leads an underwriting team that includes surety territory managers and field underwriters that own the sales and underwriting relationships for a surety book of business. Establishes and maintains business relationships with agencies and/or brokers for the purpose of sales growth and distribution expansion. Primary focus of this role is on underwriting, agency / customer relationship management, employee engagement and expense management for a territory.

Independently underwrites accounts based on authority level granted to the role and underwriting appetite.

• Analyzes performance of portfolio as well as individual account performance and develops appropriate action to drive profitable growth based upon the analysis. Monitors risk selection, renewal retention and pricing decisions on a portfolio and an individual account level.

• Reviews and approves underwriting decisions of staff and ensures compliance to legal requirements and organizational, business and strategic objectives. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting processing and quality. Actively manages and participates in agency management. May review complex or escalated business and make underwriting decisions based on the underwriting authority granted to the role, using company underwriting guidelines and standards.

• Determines priorities and workflow/service standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business results.

• Plans, develops and integrates territory sales plans to achieve top and bottom-line objectives. Translates strategic business plans into organizational direction. Creates financial and operational goals, budget and timelines to meet company standards. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement.

• Drives sales strategies to develop new business, improve retention and maintain profitability. Meets regularly with clients to enhance relationships and drive business results. Handles escalated customer service issues and requests.

• Provides input to leadership regarding strategic and business plans and helps identify operational opportunities and efficiency. Consults with agents and brokers to provide expertise, educate and identify business opportunities. Consults with team to develop experience, understanding and expertise in each situation to make the best possible decisions. Consults with Home Office leaders on accounts requiring higher level of authority.

• Communicates strategic direction and operational plans to internal associates and external partners. Communicates policies, procedures and financial budgets that result in attainment of business objectives. Ensures awareness of strategic corporate initiatives to maintain effectiveness in the field. Works in partnership with agencies to expand the program share amount in a shared surety account and understands the existing surety program in place.

• Develops and maintains strong business relationships with key groups and individuals within the commercial lines market. Develops effective internal and external collaborative partnerships across all customers and related functions, including:
  Claims, Marketing, IT, etc. to understand business developments and build a support…