Claims Handler

Claims Handler

FJA are recruiting on behalf of Insurance Specialists for a skilled and experienced Claims Handler. This is an exciting opportunity to join a specialist team based in Saddleworth, Oldham.

• Proactively manage claims from first notification through to finalisation.
• Ensure the prompt appointment and oversight of relevant network contractors.
• Collate and provide accurate information to contractors to enable them to action and respond in line with their requirements.
• Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
• Liaise with clients, insurers, contractors, and policyholders to gather information.
• Provide updates and manage expectations to ensure a smooth customer journey.
• Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's.
• Constantly seek ways to improve processes and procedures.
• Interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
• Reject claims, amend scopes of work, and discuss contractor reports and estimates.
• Good technical report writing ability.
• Continuous professional development and maintenance of Insurance Industry knowledge.
• Ensure full compliance with all relevant regulation and legislation, including Data Protection Law and Health & Safety Regulations.

• GCSE or equivalent (preferred).
• Claims experience (minimum 1 year) – ideally in Property / Construction claims.
• Customer service driven.
• Motivated to achieve results.
• Ability to work in fast paced environment against deadlines.
• Excellent communication skills (verbal and written).
• Strong relationship skills.
• Good IT skills:
  Microsoft Office (Outlook, Excel, Word).

• Exceptional Academy Training.
• Opportunity to progress and develop your skills.
• Annual Salary review.
• Performance based Bonus Scheme.
• Smart casual dress code.
• Social events.
• Company pension.
• On-site parking.
• Hybrid model: work from home.
• Employee wellness.

The company statement:
No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.