Claims Manager Details | CRH

Claims Manager
Canton, MI 48185

Michigan Paving and Materials is seeking a Claims Manager who can manage and complete various claims and processes throughout the organization and third‑party systems associated with the Risk and Safety Department. The individual selected for this role will be reporting to the Director of Safety and Risk Management and is expected to enhance the consistency pertaining to claim and risk management.

This position will be based out of the Michigan Paving and Materials Canton Corporate Office, and there are opportunities for remote work.

Michigan Paving and Materials, a vertically integrated CRH company, energetically drives to continually be a leader in our markets in quality construction materials and value‑added services by employing innovative techniques and customer‑centric practices. We believe our employees are the reason for our success and focus on their development and advancement opportunities as well as attracting new talent to our organization.

Claims Management – Workers Compensation, Liability Claims (Auto, Property, General, Contractual)

• Provide oversight of Workers Compensation and Liability claims by assisting in investigation, valuation, and ultimate resolution for both non‑litigated and litigated matters.
• Mitigate the organization’s exposure to risk by coordinating all claims‑related activities along with local management and safety managers.
• Review first and third‑party claims for irregularities, accuracy, and completeness. Request additional information, where necessary, for completion of claim processing and maintain updated records and prepare required reports.
• Resolve bona fide claims at the least possible cost through various risk management and risk transfer techniques, whenever possible.
• Partner with internal stakeholders, legal counsel, and third‑party administrator (TPA) to drive WC and Liability claims resolution.
• Direct the program to ensure proper and efficient handling of claims, gathering data on claims for record keeping and loss forecasting, and estimating the financial value of claims.
• Support the Regional Director regarding all aspects of claims administration, loss forecasting, company compliance and analysis to assist in loss reduction and safety of employees.

The primary function of this position is claims management. Knowledge and/or experience in contracts and insurance requirements would be a plus.

• Identify contract risk and lead improvements to mitigate/reduce operational and contractual risk.
• Work with and assist Vendor Compliance Manager in the collection, review and submittal of contractual and insurance documents pertaining to contractors, subcontractors and vendors.
• Submit claims and company incidents into internal and, when required, third‑party systems such as Riskonnect, Travelers, Liberty Mutual, ISNet, etc.
• Maintain documentation and submit required information pertaining to corporate risk & safety reporting, internal reporting systems and annual certification requirements.

Education / Experience

• Bachelor’s degree in business, finance, risk management, or a related field of study or equivalent experience.
• Minimum five (5) years of experience managing Liability claims with an insurer, third‑party administrator (TPA), or risk management function.
• Demonstrated skills working with outside advisors, insurers, TPAs, and legal partners.
• Professional designations such as CCP, AIC, ARM or paralegal experience a plus.
• Exposure to the building materials, construction or manufacturing sectors preferred.

• Must be at least 18 years old.
• Must pass pre‑employment drug screen and criminal background check.
• Strict adherence to safety requirements and procedures.
• Willingness to work independently and within a team environment, and assist the team with other duties as required.
• Must be willing to travel and work away from home when required and have a valid driver’s license.

• Knowledge / experience in Workers Compensation and Liability claims management and handling.
• Strong ability to gain stakeholder trust and create alignment around…