Senior Account Manager- Commercial Insurance; Remote

Senior Account Manager – Commercial Insurance (Remote)

Insurance Office of America is seeking a Senior Account Manager to manage an assigned book of business, ensuring account retention and supporting new business. The role is fully remote (Eastern and Central Time Zones) with potential onsite hybrid work within a 50‑mile radius of our Longwood, FL branch.

Manage day‑to‑day administrative and customer service activities, resolve complex issues, and serve as a subject‑matter expert for the account management team.

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and conduct client research for renewal proposals.
• Monitor accounts receivable reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms to ensure data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, proactively anticipate needs.
• Stay updated on company policies, procedures, and compliance.
• Seek and adopt best practices for continuous improvement.
• Demonstrate integrity and leadership, championing IOA values.

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute phone screen, online assessments, and interview(s).

The expected pay range for this position is $80,000–$105,000 annually, depending on experience, skills, and location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.