Commercial Claims Adjuster II

Overview

At Builders Mutual, we believe in the power of a team to get the job done right. Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's integral to who we are, how we work, and what sets us apart.

We live out our values every day, striving to serve better and achieve more.

Leverage your industry experience and join our team in this Commercial Claims Adjuster role. We are seeking an experienced commercial claims adjuster to provide front-line customer-focused handling for our covered territories. This adjuster will be responsible for all aspects of coverage, investigation, negotiation, and resolution within established best practices while utilizing independent judgment in decision-making and managing the claim promptly and thoroughly from inception through closure.

Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days.

• Handling all aspects of investigation and settlement of assigned claims to include interviewing all involved parties; reviewing property damage estimates; evaluating and making recommendations regarding coverage of claims; determining liability and the total value of claims; negotiating settlements with a focus on prompt resolution and exceptional customer service; calculating and paying appropriate settlements promptly; proactively managing claim costs, expenses, and the activity of assigned outside vendors.
• Analyzing the case facts to establish timely and accurate case reserves and identifying possible fraud or abuse throughout a claim.
• Monitoring and adhering to claim file diaries, consistently creating a written plan of action to facilitate ongoing claim management, quick resolution, and best possible outcome.
• Interacting regularly with agents/brokers, insureds, Risk Management, and Underwriting Department.
• Ensuring timely and independent compliance with all management directives and performance management standards.
• Maintaining professional and technical knowledge by attending Builders Mutual sponsored training classes.

• 3+ years of commercial general liability claims handling experience, which may include bodily injury, general liability, and/or construction defect claims.
• Experience handling minor to complex general liability claims in the residential/commercial construction industry is preferred.
• NC Adjuster License or reciprocal state license required; additional claims handling experience in our footprint a plus.
• BA/BS Degree preferred or an equivalent combination of education and claims experience.
• Strong verbal and written communication, organizational, interpersonal, and problem-solving skills, including the understanding of coverage and the ability to analyze and interpret contracts and coverage forms.
• Proficient in MS Office; knowledge of policy processing and imaging systems.
• Pursuit of, or ability to pursue, AIC, ARM, or CPCU certification; working knowledge of a claims management system is a plus.

Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:

• Market-driven compensation and bonus plan
• 37.5-hour work week; end your Friday at 2:30 PM
• Builders University for employees, dedicated to supporting development and enhancing expertise
• Earn swag and extra time off through peer recognition Builders Bucks program