Policy Retention Associate - Insurance MGA

Overview

Who We Are

Bass Underwriters, Inc. is a leading Managing General Agency for commercial property and casualty insurance. We focus on risks that fit outside the box and play a pivotal role between agents and insurance carriers. Our relationships are driven by our commitment to our independent agents, and that translates into every team here are Bass Underwriters.

The Opportunity

Policy Retention Associate (Cancellations) – Remote Opportunity (must be located in FL, GA, SC, or PA)

Pay starting at $21.00 per hour

We are seeking to add a Policy Retention Associate to our team. This is a remote opportunity with a schedule of 8:00am – 5:00pm EST. To be considered for this role, you must be located within one of the following states:
Florida, Georgia, South Carolina, or Pennsylvania.

Our Policy Retention Team handles the processing of cancellations and reinstatement endorsements on policies per state and company guidelines. Tasks for this role may include issuing notices of cancellation, processing through a high level of emails, and handling calls from various people including Agents, Underwriters, carriers, and finance companies. The ideal candidate for this role will be highly organized with excellent communication skills, the ability to multitask, and comfort working with numerical data, including basic mathematical calculations.

Benefits of Joining Our Team:

• Paid Time Off
• 10 Paid Holidays
• 401(k) with company match up
• Medical, Dental, & Vision insurance
• Supplemental benefits including company paid long-term disability and life insurance.

Responsibilities include:

• Issue policy cancellation notices per state guidelines
• Follow-up on cancellation/reinstatement notices with necessary parties
• Handle calls from agents, underwriters, carriers and finance companies
• High level of e-mail
• Accurately reviewing premiums, endorsements, and finance-related documents
• Request endorsements and verify details (Effective dates and Premiums)
• Process PFA (Premium Finance Agreement) Notices
• Issue cancellation and reinstatement endorsements

Job Requirements:

• High School Diploma or General Education Diploma (G.E.D.)
• Prior experience handling financial information or monetary transactions is required
• Experience in Policy Retention or Customer Service preferred but not required
• Excellent attention to detail
• Excellent organization skills
• Strong customer orientation, excellent interpersonal and communication skills
• Team player with a commitment to company values