Senior Technical Claims Specialist, Commercial Excess Coverage

Liberty Mutual has an immediate opening for a Senior Technical Claims Specialist, and is seeking an experienced claims professional with Commercial Casualty Excess expertise. In this role, under moderate direction, you will handle a book of high exposure and coverage issues pertaining to Commercial Casualty Excess/Umbrella claims throughout the entire claims life cycle. Excess claim types include, but are not limited to, premises liability, auto, products, and mass torts across the United States for both Coverage A and Coverage B claims on admitted and non‑admitted paper.

Complex Excess claims experience is needed to evaluate claims with significant financial exposure. Please apply if you have advanced experience with Commercial Excess claims $1 million or more.

Additionally, you will be responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, assessing risk transfer potential, and settling/closing claims expeditiously and economically within prescribed authority limits for the line of business.

This position may have in‑office requirements and other travel needs depending on candidate location. You will be required to go into an office twice a month if you reside within 50‑miles of one of the following offices:
Boston, MA;
Hoffman Estates, IL;
Indianapolis, IN;
Lake Oswego, OR;
Las Vegas, NV;
Plano, TX;
Suwanee, GA;
Chandler, AZ; or Westborough, MA. This policy is subject to change.

• As the claim’s owner, determine coverage, investigate the claims, determine liability, set and adjust reserves, evaluate the claim, negotiate a settlement, authorize and pay the claim; may deny claims.
• Review lawsuit documentation and supporting documents, claims file, investigation, etc., and establish actions to be taken to resolve lawsuit.
• Determine loss coverage, amounts owed, discovery plans, setting reserves and negotiations.
• Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit.
• Manage the practices and billing activities of outside counsel.
• Ensure the security of financial processing of claims and the information contained in claims files.
• Train and mentor staff as appropriate; manage relationships and act as liaison with various business partners (e.g., Underwriting, Reinsurance).
• Keep abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues.
• Analyze the impact upon claims policies and procedures and advise Claims.
• Manage so appropriate action can be taken where required.
• Participate in special projects.

• Bachelor’s degree and 5 to 7 years claims adjusting experience.
• Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation, and the insurance legal and regulatory environment.
• Intermediate to advanced level of skill in customer focus, problem solving, communications, gaining support, teamwork, and adaptability, and demonstrated ability to work independently, achieve results and execute thoroughly.
• Expert level experience with Commercial Casualty and/or Commercial Specialty Claims that exceed $1 million or more at the Primary and Excess level.

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual may have a compensation plan which includes commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every…