Claims Major Case Director

About the Role

Claims Major Case Director at IAT Insurance Group

• Raleigh, North Carolina
• Cheshire, Connecticut
• Scottsdale, Arizona
• Omaha, Nebraska
• Alpharetta, Georgia
• Sarasota, Florida
• Kansas City, Missouri
• Overland Park, Kansas
• Naperville, Illinois
• Rolling Meadows, Illinois

This hybrid schedule requires in‑office presence Monday through Wednesday and allows the option to work remotely Thursday and Friday. Remote work may also be considered for the ideal candidate.

• Handles highly complex exposure claims based on Claim Guidelines.
• Directs and manages use of independent investigators, appraisers, and experts.
• Directs and manages defense counsel, including approval of budgets.
• Develops litigation/file disposition strategy and attends mediations, settlement conferences and trials.
• Reports to reinsurers per reporting guidelines.
• Gathers and alerts underwriting business partners when required.
• Escalates all time limit demands to management.
• Assists Senior Claim Specialists with analysis of claim issues.
• Verifies and analyzes applicable coverage for the reported loss.
• Maintains 24‑hour contact with all stakeholders throughout claim life.
• Investigates each claim by gathering information, interviewing, taking statements, researching, and reviewing reports and related bills.
• Identifies and addresses subrogation, contribution and SIU opportunities.
• Sets accurate and timely loss/expense reserves in compliance with Claim Guidelines.
• Evaluates, negotiates, and authorizes settlements within designated authority.
• Directs Vendors and Counsel, including defense budget approvals.
• Negotiates directly with claimants and their attorneys upon receipt of critical information.
• Drafts correspondence, including coverage letters to stakeholders.
• Maintains resident/nonresident adjuster licenses as required.
• Performs other duties as assigned.

• Bachelor’s degree with a minimum of 12 years of claims handling experience in the insurance industry or equivalent.
• Equivalent is defined as high‑school graduate with 16 years of relevant experience.
• At least 8 years of General Liability claim experience and Commercial Auto handling, focused on claims with exposures of $250,000 or more including both primary and excess losses.
• Excellent coverage analysis skills with experience drafting coverage position correspondence.
• Extensive experience working with general liability, construction defect, garage, commercial trucking, and identifying coverage issues.
• Experience handling litigated files and directing defense counsel.
• Excellent negotiation skills, primarily handled at the file‑handler level.
• Ability to travel an average of 4 days a month.
• Licensure as required by respective states.
• Ability to analyze data and make supported decisions using sound judgment.
• Authorized to work in the United States and not currently requiring visa sponsorship.

• CPCU or other insurance‑related studies.
• Construction Defect claim handling experience.

The annual gross salary range for this position is $92,800–$130,000. Actual salaries will vary based on qualifications, skills, competencies and geographic location. Total compensation includes base salary, performance‑based bonus opportunities, 401(k) match, profit‑sharing and other benefits.

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities
• Healthcare and Wellness Programs
• Potential performance‑based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

IAT Insurance Group is the largest private, family‑owned property and casualty insurer in the U.S. “Insurance Answers Together®” defines our approach in letter and spirit, collaborating internally and with partners to provide the best possible solutions for customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.