BIA Customer Service Agent - Personal Lines - HYBRID

BIA Customer Service Agent - Personal Lines - HYBRID

Join to apply for the BIA Customer Service Agent - Personal Lines - HYBRID role at Arbella Insurance Group
.

The Customer Service Agent will act as the agency representative to clients, fellow professionals, the public and the business community. After an initial in-house training for the first 90 days, this position can be hybrid work at home, with a few days in the office and a couple of days at home each week.

We are looking for motivated and self-driven individuals to join our team across the organization. This role is located in Massachusetts with flexibility to staff in one of the following MA towns:
Abington, Fall River, Methuen, Norwood or Taunton.

• Act as the agency representative to clients, fellow professionals, the public and the general business community.
• Provide counsel and advice on new and/or additional insurance needs, explaining coverages & types of policies.
• Identify risk exposures and qualify potential prospects.
• Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
• Act as the first line of contact in the reporting and assignment of claim information for designated policyholders.
• Resolve general customer inquiries.

• Experience with in the Personal Lines insurance industry is a plus.
• A Massachusetts Property & Casualty license is encouraged to perform this role; training and support to obtain your license are offered.
• Customer Service and Sales skills are a must.
• Excellent interpersonal, oral and written communication skills; ability to work independently and as a team player.
• After in-house training, the role may be hybrid (part in-office, part at home).

Salary range: approximately $57,500 ($29.00/hour) to $64,350 ($33.00/hour), based on factors including relevant skills and experience.

Work schedule:

37.5 hours per week. Eligible for a profit share bonus program, benefits, wellness programs, career development, flexible schedules and more.

Please note:

the advertised pay range is not a guarantee of a specific wage.

• Competitive salary plus commission and incentive opportunity
• Medical, dental, 401k and retirement plans
• Training and development programs

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Insurance