Liability Determination Adjuster - Charlotte, NC; Hybrid

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of customers  evolving needs across seat belts, air bags, graduated driving laws, pricing sophistication, telematics, device and identity protection.

As a Liability Claims Adjuster, you ll help customers through some of their most stressful moments by guiding them after a single- or multi-vehicle accident. You ll communicate with policyholders, claimants, agents, witnesses, repair shops, and other partners using phone, email, and text. After completing hands-on training, you ll follow established processes to investigate what happened, evaluate claims, negotiate fair outcomes, and help customers move forward with confidence.

• The Customer Service Expert - Show empathy and support in every interaction. You ll live our Claims Culture of caring, empowering, and restoring by being clear, compassionate, and committed throughout each claim.
• The Investigator - Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what s owed.
• The Effective Communicator - Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish.
• The Negotiator - Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You ll use sound judgment and negotiation strategies to navigate challenging situations.
• The Problem Solver - Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward.
• The Recorder - Protect the company and our customers by documenting your work clearly and accurately. You ll follow policy guidelines and maintain up-to-date claim records in our claims system.

• As a condition of employment, you may be expected to obtain an adjuster s license in multiple markets.
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing required for your role, including continuing education and other state requirements for licensing renewal.
• This role offers a $1,000 sign-on bonus if you have an active adjuster license in TX, FL, or your resident state.
• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Note: This section describes training and post-training schedules and locations.

• During Training
• Location: 1414 S Tryon St, Charlotte, NC 28203
• Hours: Monday–Friday 8:30 AM–5:00 PM
• Work Arrangement: Full-time, in-person for 8 weeks of training

• After Training
• Location: 1414 S Tryon St, Charlotte, NC 28203
• Hours: Monday–Friday 8:00 AM–5:30 PM EST with occasional Saturday
• Work Arrangement: Hybrid schedule – 3 days in the office (Mon–Wed), 2 days remote (Thu–Fri)

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

• Strong communication and interpersonal skills, with a focus on delivering excellent customer service.
• Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment.
• Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions.
• Comfortable learning and using technology, including software and tools used in the claims process.
• Familiarity with insurance policies, claims handling, or related regulations is helpful but not required.

Allstate offers a comprehensive…