Senior Account Manager; Fully Remote

Senior Account Manager (Fully Remote Opportunity)

Insurance Office of America.

Title: Senior Account Manager – Commercial Lines
Location: Fully Remote (EST and CST only).
Book Focus: General, Contractors

Licensing: Active P&C license required.
Experience: Minimum 5+ years experience as a Commercial Lines Account Manager.
Preferred: 7-10+ years experience, and designations such as CISR, CIC, CRIS, CPCU.

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues.

• Maintain high technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor and take action on delinquent accounts; collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Communicate frequently and transparently with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly.
• Stay updated on company policies and procedures; seek continuous improvement and adopt best practices.
• Champion IOA values: demonstrate integrity and leadership.

• 5+ years of commercial lines account management experience (or 7+ years in insurance).
• Thorough knowledge of insurance brokerage and client needs.
• Active P&C license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen.
• Online assessments.
• Interview(s).

The expected pay range for this position is $75,000 to $100,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.