Senior Account Manager; Fully Remote

Senior Account Manager – Commercial Lines (Fully Remote)

Location:
Fully Remote (EST and CST only)

Job Summary: Customer account management and business development for key commercial lines book of business at Insurance Office of America.

• Manage assigned book of business, ensuring account retention and supporting new business.

• Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

• Serve as subject‑matter expert for the account management team.

• Maintain high technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity/suspense and ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service; proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership; embody IOA values.

• 5+ years in account management or 7+ years in the insurance industry.
• Proficient knowledge of insurance brokerage and client needs.
• Active property & casualty license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service and communication skills; multitasking and organization.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

$75,000 – $100,000 per year, depending on experience, relevant skills, and geographic location.

• 30‑minute phone screen.
• Online assessments and interview(s).

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.