Commercial Insurance Account Manager - Transportation; Remote

Commercial Insurance Account Manager - Transportation (Remote Opportunity)

Title: Account Manager - Commercial Lines

Location: Fully Remote (Pacific or Mountain Time Zones). Supporting:
Lehi, UT.

Book Focus: Transportation.
Required: Active P&C license and experience with commercial transportation accounts.

Note: Remote positions may require occasional on-site presence near a branch.

About the Role: Manage assigned book, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve issues, ensure no errors/omissions.

• Maintain technical competence and industry expertise.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Communicate frequent, transparent updates to the account team on workload status and issues.
• Deliver excellent service, proactively anticipate needs, respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for continuous improvement.
• Demonstrate integrity and leadership, champion IOA values.

• 3+ years of account management experience, or 5+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: $70K to $100K per year, depending on experience and location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mid‑Senior level

Full‑time

Sales and Business Development

Insurance

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