Claims Handler

130531

Working hours:
This role is available on a part-time, job-share or full-time basis.

Location:
Glasgow

Closing date for applications: 8th February 2026

Are you customer obsessed and looking for your next move? We’re looking for talented, driven people like you to join our Motor Claims Team. We aren’t fussed if you’ve worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service through strong communication, relationship management and effective negotiation skills.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks buddy support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Working as a Claims Handler, you will be an integral part of our business, supporting brokers, solicitors and suppliers. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!

Other key responsibilities include:

• Responsible for handling and negotiating claims
• Compliance to statutory regulations
• Develop and maintain relationships with internal and external customers
• To proactively handle third party claims aiming to settle cases within optimum time scales
• Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled

Our full-time working hours are 35 hours per week, Monday to Friday between the hours of 8am – 6pm. As well as no weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you’re up to speed you can work from home if you prefer, up to 50% of the time. At Zurich we will consider requests for flexible working on hiring.

Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, or compressed hours. Please talk to us at interview about the flexibility you may need.

We aren’t fussed if you have worked in insurance or as a Claims Handler before, what you will need is excellent communication skills. Additionally, you will require good case management and workload management skills.

The ideal candidate will be able to:

• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to brokers, solicitors and other third parties
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

• Be customer focused with excellent verbal and written communication skills
• Have strong attention to detail
• Be a great team player
• With an inquisitive nature, you will enjoy problem solving and building relationships

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make…