Account Manager - Personal Lines

Account Manager – Personal Lines

Insurance Office of America is looking for a dedicated Account Manager to oversee client service and communication for personal lines policy owners.

Remote work
:
Fully remote for California or Nevada candidates. Individuals living within 50 miles of a branch may be required to work onsite in a hybrid capacity as needed.

Responsible for managing the client relationship, ensuring excellence in every interaction.

Duties include:

• Manage book of business: review and bind renewals, remarket, quote, and bind additional lines.
• Protect clients' assets through comprehensive coverage and eliminate gaps.
• Collaborate with underwriters to tailor solutions.
• Monitor report expirations, past‑due renewals, and accounts receivable.
• Generate and distribute client invoices; collect outstanding balances.
• Assist with client claims processes.
• Monitor performance metrics and recommend corrective actions.
• Communicate with supervisor regarding obstacles and performance expectations.
• Partner with commercial sales to develop solutions for mutual clients.
• Champion IOA core values, integrity and leadership.

• 5+ years of personal lines industry experience.
• State‑required active licensing.
• Exceptional customer service and communication skills.
• Strong multitasking, organization, delegation, and decision‑making abilities.
• High accuracy handling large work volumes.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑minute phone screen.
• Online assessments.
• Interview(s).

$70,304 to $75,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.