Senior Casualty Claims Representative

Senior Casualty Claims Representative Objective

To provide efficient adjustment, processing, and settlement of casualty claims, including large and/or complex casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses.

• Investigate and interpret policy as it pertains to the loss, including large and/or above-average complicated claims, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts.
• Accomplish function under minimal supervision with emphasis on customer service and controlling loss and loss adjustment expenses.
• Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance coverage is afforded.
• Obtain all documentation necessary to determine liability and damages of alleged bodily injury or property damage through a thorough investigation focusing on key issues.

• Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered.
• Minimum Five to Ten Years’ experience required.
• Keyboarding skills of 40 wpm required.
• Must possess outstanding listening and customer service skills.
• Knowledge of computers and various software including Microsoft Office products required.
• Must possess a valid driver license with an acceptable driving record.
• Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued.

This is a work from home (within Michigan) position primarily covering all Michigan Upper Peninsula counties, all northern Michigan counties, and some mid-Michigan counties. If a candidate is not identified, a Casualty Claims Representative may be considered based on level of experience.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.