Senior Account Manager- Commercial Insurance; Remote

Senior Account Manager - Commercial Lines (Remote)

Join Insurance Office of America as a Senior Account Manager in the Commercial Lines segment. This fully remote role (Eastern and Central Time Zones only) supports large accounts – contractors, property, and mid‑market accounts.

Manage an assigned book of business with a focus on account retention, new business development, and exceptional customer service. Serve as a subject‑matter expert for the account team while coordinating day‑to‑day administrative activities and handling complex customer requests.

• Maintain high technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals, including client research, submissions, and negotiations.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Communicate transparently with the account team on workload status and issues.
• Deliver excellent service, proactively anticipating client needs.
• Stay updated on company policies and procedures and seek best practices for continuous improvement.
• Demonstrate integrity and leadership by championing IOA values.

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency with MS Office (Outlook, Word, Excel).
• High school diploma or equivalent.

• Competitive salary ( 80k– 105k) and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work‑family balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

• 30‑minute phone screen, online assessments, and interview(s).

The expected pay range is $80,000–$105,000 annually, based on experience and location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.