Senior Claims Specialist - Rideshare Commercial Claims Litigation Adjuster

Senior Claims Specialist – Rideshare Commercial Claims Litigation Adjuster

Liberty Mutual Insurance

Base pay range: $74,000.00/yr – $/yr

At Liberty, you'll thrive in a hybrid setting that fosters in‑person collaboration, innovation and growth. This approach optimizes both remote and in‑person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are moderately complex to complex within assigned authority limits. Responsibilities include making decisions about liability and compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The role may also assist the Claims Team Manager with assigning new claims, providing technical directions and monitoring caseloads.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices:
Boston, MA;
Westborough, MA;
Hoffman Estates, IL;
Weatogue, CT;
Indianapolis, IN;
Plano, TX;
Suwanee, GA; or Lake Oswego, OR;
Las Vegas, NV;
Chandler, AZ. (Policy subject to change.)

• Plan and conduct investigations of claims, including interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation, securing evidence, and ensuring chain‑of‑custody.
• Determine coverage, liability, and compensability; engage independent adjusters, experts and medical examiners as needed.
• Refer to subrogation group or Special Investigations Unit when appropriate.
• Assess policy coverage, identify issues, and notify insureds.
• Establish reserve requirements and adjust reserves during claim processing.
• Conduct negotiations to settle claims within authority limits.
• Coordinate litigation activities to ensure timely and cost‑effective resolution; attend trials as company representative.
• Serve as senior technical professional, mentor and train new team members.
• Participate in Quality Review, Suit Committees, Round tables, Arbitrations, Mediations, field investigations and closed‑file reviews.
• Perform other duties as assigned.

• Excellent interpersonal skills for communication and negotiation with customers and investigations.
• Leadership and time‑management skills to delegate work and organize resources.
• Expert knowledge of claims case handling, legal liability, general insurance policy coverage, and state tort laws;
  Bachelor’s degree or equivalent training plus 4–6 years of directly related experience, including at least two years in a team‑leader capacity.
• Required state licensing in certain states.

The typical starting salary for this role is determined by skills, experience, education, certifications and location. The full range reflects market value and provides opportunity to progress with growth and development.

At Liberty Mutual, we aim to create an inclusive workplace. We offer comprehensive benefits, flexibility, professional development and employee resource groups. Learn more about our benefits at

Liberty Mutual is an equal‑opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other prohibited basis.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco