Claims – Senior Specialist, and Commercial Surety Bond Claims - Morristown, NJ or Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.

For more information about Crum & Forster, please visit our website:

Claims – Senior Specialist, Contract and Commercial Surety Bond Claims

Crum & Forster is looking for a self-starter who enjoys being a key part of a dynamic claims team. The Claims Specialist will manage an assigned pending of various types of contract and commercial surety bond claims. The Claims Specialist will work closely with the bond underwriting division to assist underwriters on taking appropriate action on the bonded programs and will operate under appropriate levels of supervision and within established authority.

The position will report directly to the AVP of Surety Claims and can be fully remote.

What you will do for C&F

• Adjust contract and commercial surety bond claims by receiving claim assignments, communicating with claimants and principals, investigating claims, analyzing documentation, understanding coverage under the bonds, evaluating exposure, setting reserves, making payments, and asserting indemnification rights.
• Evaluate the appropriate method and extent of investigation for each claim.
• Review underwriting files, bonds and indemnity agreements.
• Communicate promptly to claimants and bonded principal/indemnitors.
• Analyze claim documents, verify applicability of coverage and evaluate exposures on a variety of bond types in various jurisdictions.
• Draft appropriate position letters to claimants, principals and indemnitors
• Work with principals and indemnitors to promptly resolve claims under their duty to indemnify the Surety and make formal indemnification demands on principals and indemnitors, when necessary.
• Manage litigated claims toward a prompt and reasonable resolution.
• Appropriately manage, direct and budget outside counsel and consultants.
• Consult with management at all levels of the claims department to strategize and make recommendations where assistance and consultation is needed on claims exceeding assigned authority.
• Prepare reports, document claim files, review and manage outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserving, and maintain a timely diary for each assigned claim.
• Assess recovery potential and collaborate with outside recovery firms to coordinate salvage.
• Provide superior customer service to principals, claimants, vendors and agents during the entirety of the claims handling process.
• Complete special projects and tasks, as assigned.

What you will bring to C&F

• Minimum of three years (5+ preferred) handling contract and commercial surety claims.
• College degree and adjuster license required, Juris Doctorate degree a plus.
• Excellent verbal and written communication skills and the ability to interact with claimants, principals, underwriters, attorneys, consultants, and all levels of management are essential.
• Solid time management skills to prioritize and manage workload and time sensitive issues regarding coverage, liability, damage evaluations and timely resolutions.
• Strong negotiation skills and the ability to work independently.
• Obtain and/or maintain required state adjuster licenses.
• Proficiency in the Microsoft Office suite of programs and claims handling software.
• Occasional travel is required.

• Competitive compensation package
• Generous 401K…