Senior Homeowner Liability Desk Adjuster; Primarily

Overview

Senior Homeowner Liability Desk Adjuster (Primarily Home) role at American Family Insurance. Primary focus is on homeowner liability claims; role is primarily home-based with the option to travel to an office location for in-person engagement as needed.

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles 3rd party claims under multiple policy types and numerous endorsements.
• Evaluates damages and negotiates with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes files as needed.
• Interprets and applies policy language and endorsements to assigned losses and communicates determinations to all parties.
• Makes independent decisions and self-supervises most files, recognizing when assistance is needed.
• Proactively provides claim process and status information; answers questions or redirects as appropriate.
• Mentors and serves as a subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 3rd party, homeowner liability claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policy language and endorsements.
• Extensive knowledge of each phase of the claim handling process.

• Obtain state-specific property casualty claims licensing as required.

• Up to 10%.

• Work that primarily involves sitting/standing.

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits, a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email  to request a reasonable accommodation.