Executive Specialist, Cyber Claims - Remote or Hybrid​/C&F

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.

For more information about Crum & Forster, please visit our website:

The Executive Specialist will handle a regular diary of primary and excess Cyber claims and must have experience handling Cyber incidents through litigation. Particularly, the Executive Specialist must analyze and resolve claims from a coverage determination through resolution—including to assess potential exposure in a timely and accurate manner, and handle the Incident Response, coverage investigation, regulatory investigations, litigation and/or negotiation following cyber incidents.

These claims involve a high degree of technical evaluation and often include complex issues. Experience handling Cyber claims is required, and experience in Professional Liability, Commercial Crime and/or D&O claims is also preferred.

This position will add to a growing department, and will report to an Executive Risk Claims Manager. This position has a flexible workplace location for the right candidate, including the ability to work remotely (other than occasional travel) or with a hybrid in-office/remote presence in the Jersey City, NJ, Morristown, NJ, Chicago, IL or other C&F office nationwide.

What you will do
:

• Accountable for the full handling and control of all claims assigned including: timely coverage analysis and letter writing; investigation; incident response; evaluation; reserve adequacy and timeliness; diary maintenance; management of counsel and other vendors; reinsurance reporting; and claim disposition.
• Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with counsel, insureds or others to successfully achieve such strategy.
• Claim presentations, both written and oral, will be required on a regular basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on difficult claims.
• Superior customer service to all policyholders, agents, and others encountered during the claims handling process is expected.
• Where needed, the Executive Specialist may market claim services and coordinate and participate in presentations to customers or potential customers, including in support of C&F’s underwriters.
• Attend conferences at various locations in the United States at the request of management.
• May work on special projects, as assigned.

What you will bring to C&F:

• 3+ years of experience handling cyber claims preferred, with opportunities for more experienced adjusters, and salary will be commensurate with experience.
• Juris doctor preferred.
• Must possess multiple state adjuster licenses.
• Demonstrated presentation skills.
• Exceptional organizational skills.
• Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, actuaries, policyholders and senior management.
• Travel required for occasional in-person attendance at mediations, settlement conferences, trials and industry conferences.
• Experience with Microsoft Office suite of programs.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer…