Desk Adjuster

Desk Adjuster Level 1

We are currently recruiting for a Desk Adjuster Level 1 to join our team in Canada. The position location is flexible, and we can offer in‑office, hybrid, or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate and settle commercial and personal lines claims on the desktop using a variety of techniques and systems. The candidate will direct field adjusters on a task basis as required. The candidate will participate in ensuring accurate recording, reporting, and presentation of files.

Salary range: $38,000 to 57,000 annually.

• Investigation, collection, and analysis of claims information
• Accurate recording, reporting, and presentation of files
• Evaluates coverage, liability, and quantum
• Maintenance of accurate billing, and time and expense records
• Negotiates, settles, and finalizes claims
• Work with managers to maintain client relations

• Minimum of 1 year of technical experience in an insurance claims environment
• Post‑secondary education in an insurance related field working towards full Independent Adjusting License and CIP Designation
• Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Excellent communication skills
• Must be a team player with a strong commitment to quality and customer service
• Ability to manage multiple priorities
• Strong analytical and mathematical ability
• French/English Bilingualism would be considered an asset

Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry‑leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

Our total compensation plans provide each of our employees with far more than just a great salary.

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion