Account Manager - Specialty Auto Wholesale

Account Manager - Specialty Auto Wholesale

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At The Hartford, we are determined to make a difference beyond coverages and policies. This role offers a hybrid work schedule, working three days a week in specified offices:
Chicago, IL;
Overland Park, KS;
Greenwood Village, CO;
Hartford, CT;
Danbury, CT;
Alpharetta, GA. As an Account Manager in Global Specialty Operations, you will partner with Specialty Auto underwriting teams, focusing on service experience, book‑of‑business management, and acting as a key contact for underwriters and brokers. This individual‑contributor role emphasizes strong communication, decision‑making, and problem‑solving skills to manage a high‑volume workload.

• New and Renewal analysis/loss analysis and prepping entire account for quotes.
• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities.
• Perform rating analysis for renewal prep work and support the underwriting thought process.
• Review and analyze Endorsement requests, escalating issues as required, and process endorsements.
• Complete underlying policy analysis on each Excess policy and send for underwriting review (Terms, Conditions, exposures, aggregates, etc.).
• Serve as a point of contact for brokers, providing optimal customer‑service experience on behalf of the company.
• Maintain compliance standards and excellent account‑file management, including underwriting documentation.
• Participate in projects as requested or needed.

• Serve as a critical partner to underwriting teams within Global Specialty Wholesale, focusing on service experience, book‑of‑business management, retention, profitability, and growth.
• Accountable for overall service experience, facilitating functional experts, and delivering a differentiated experience.
• Build and maintain relationships with key wholesale broker contacts, handling renewal retention, quoting, and delivery of excellent service.
• Accompany underwriters and sales staff on marketing visits (target: 3 per year).
• Prepare submissions for rating and act as gatekeeper between broker, underwriter, and Operations Service Center.

• Perform initial prequalification on all renewal and new business submissions, generate a summary of findings, and recommend pursue or decline.
• Participate in monthly pre‑qualification meetings with underwriters, providing recommendations on renewal/new business accounts.
• Work independently to proactively maintain timeliness and information in underwriting files.
• Negotiate skillfully in tough situations with internal and external groups, aiming for win/win outcomes for brokers and the company.
• Support sales efforts through understanding of wholesale market strategies, industry programs, book mix, and partner performance.
• Use strong information‑gathering and diagnostic skills to solve problems.

• Coordinate activities for all supporting tasks (rating, broker/producer information, risk engineering, etc.) on new business and renewal accounts.
• Prioritize territory workload based on varying service requirements and customer needs.
• Monitor work performance to ensure quality objectives and service commitments are met.
• Facilitate routing of tasks and work among broker, underwriters, service teams, and home office teams.

• Provide backup for other Account Managers as needed, routing information between underwriting teams when local underwriters are unavailable.
• Support various projects as determined by Operations and/or underwriting staff.

• Prior Commercial Market insurance industry experience as an Account Manager, Rater, or similar role at an insurance carrier or agency.
• Functional knowledge of commercial lines rating experience.
• Knowledge of Commercial Property, Commercial Excess Liability, Workers Compensation, Auto, and General Liability coverages.
• Excess & Surplus experience a plus.
• College degree preferred.
• Strong customer‑service orientation and relationship‑building skills.
• Effective communication skills, both written and verbal.
• Strong technical ability.
• Ability to work in a fast‑paced, high‑volume environment.
• Professional demeanor.
• Proficiency in Microsoft Word, Excel, and PowerPoint; knowledge of Image Right or other insurance platforms desired.
• Ability to support central time‑zone business hours.

High‑speed broadband internet is required. Modem/router/gateway must be supplied by the provider and hardwired to the Hartford‑issued computer with an ethernet cable. Minimum upload/download speeds: 75 MB download / 10 MB upload.

The annualized base pay range for this role is $59,200 - $88,800
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Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age