Casualty Field Adjuster

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We are seeking a driven and customer‑focused Casualty Loss Adjuster to join our UK Adjusting team.

In this field based position, you will manage a portfolio of casualty, public liability and employers’ liability claims from instruction through to completion. You’ll investigate claims on behalf of insurers, visit policyholders, produce high‑quality reports and ensure cases progress efficiently and in line with service expectations.

This is a remote based role, with travel to sites across the Midlands as required.

• Manage a caseload of casualty claims from first instruction to settlement.
• Conduct site visits to investigate and assess claims, typically up to £100k.
• Produce detailed reports and maintain full diary control of your cases.
• Drive proactive claims management to achieve timely and cost‑effective outcomes.
• Deliver a consistently high level of customer service.
• Work to reduce claim spend and meet client SLAs.
• Contribute to monthly financial targets as part of the wider team.
• Ensure compliance with Gallagher Bassett procedures and standards.
• Carry out any additional duties required to support the Adjusting function.

• Strong customer focus with a proven record of delivering excellent service.
• Solid experience handling casualty, public liability and employers’ liability claims.
• Confident in long‑format report writing.
• Ability to validate third‑party property claims and assess personal injury losses using guidelines and precedent.
• Strong organisational and communication skills.
• Ability to prioritise workload and manage a busy caseload independently.
• IT proficiency and willingness to learn new systems.
• Ability to work on your own initiative and handle claims cradle‑to‑grave.
• Full UK driving licence and willingness to travel across the Midlands.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and…