Liability Loss Adjuster - Midlands

Overview

Liability Adjuster – Casualty & Liability – Midlands Region | Regional Travel | £45,000 - £55,000 DOE + Company Car/Car Allowance

If you’re an experienced Liability Adjuster looking for a role where your technical ability is trusted, your judgement respected, and your development supported, this could be the next move for you. You’ll be joining a well-established Casualty & Liability specialist team handling a varied and engaging portfolio of third-party Liability claims, from straightforward slips and trips through to more complex liability investigations connected with major incidents.

• Hybrid working – a genuine balance between home working and modern city centre offices
• Exposure to a wide range of EL, PL and Product Liability claims
• Autonomy to manage your own caseload with the backing of a respected global adjusting practice
• Opportunities to work collaboratively across Major & Complex Loss, Legal, Property and Specialist teams
• Ongoing professional development and support with qualifications
• A role where client relationships and technical quality genuinely matter

• Manage a mixed caseload of third-party Liability claims, typically up to £100,000
• Handle claims on both an investigate & report only and cradle-to-grave basis
• Carry out thorough investigations to establish liability, causation and quantum
• Provide clear advice and guidance to policyholders, clients and brokers within agreed time frames
• Produce high-quality investigation and liability reports
• Manage client expectations while delivering against SLA and KPI requirements
• Work closely with internal specialists to ensure claims are handled efficiently and accurately
• Take ownership of issues, remove barriers in the process and drive claims to settlement or repudiation where appropriate

• Proven experience handling Employers’ Liability and Public Liability claims
• Exposure to Product Liability and third-party property damage claims
• Strong investigation skills and confidence writing detailed reports
• Solid understanding of the UK insurance market
• Technically competent with a pragmatic, commercial approach
• Comfortable working to client SLAs, productivity and quality standards
• Confident using claims systems, scoping software and handheld devices
• Strong negotiation skills and a customer-focused mindset
• Flexible to travel regionally, with occasional overnight stays
• Full UK driving licence