Property Desk Adjuster

Excellent opportunity for an experienced Property Desk Adjuster to join a high quality Claims Management business.

GHG Solutions is a UK loss adjusting company with its Head Office in Southampton, Hampshire and offices in Enniskillen, Northern Ireland and Halifax, Yorkshire.

We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

The role of the Desk Adjuster is to be responsible for all aspects of property claim investigation, consideration of policy coverage, validation process of appropriate settlement in an efficient and timely manner.

This will ideally be a hybrid position based out of GHG Ireland’s office in Enniskillen, Northern Ireland however a home-based position can be considered for the right candidate.

You will be expected to handle claims from cradle to grave, managing a portfolio of both domestic and commercial claims up to £50,000. These claims will include:

• New claims received directly from the client.
• Claims following the first adjuster visit through to settlement.
• Transferred claims from an adjuster for ongoing management.

• Write full and detailed reports for insurers, including clear recommendations for settlement.
• Produce accurate scopes of works based on evidence provided (reports, photos, and supporting documentation).
• Negotiate settlements with all parties involved, ensuring fair and timely resolution.
• Liaise proactively with insurers, policyholders, lawyers, and other stakeholders to progress claims efficiently.
• Maintain consistent communication with all parties, reflecting the company ethos of quality and transparency.
• Ensure compliance with company standards, financial controls, and regulatory requirements.

Whilst the role will be hybrid or based at home, you will be required to attend training sessions, team meetings at your local office throughout the year.

Cert CII and / or Cert CILA alongside CIP.

Minimum 2 Year Claims adjusting experience in Domestic insurance claims area

Problem-solving and decision-making skills in order to bring a claim to a conclusion

Effective communicator, verbally and in written communication

Effective Time Management,

IT literate, Business conscious.

• 25 Days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service.
• Birthday Holiday (on or the Friday or Monday if weekend)
• Discretionary bonus
• Death in Service – Upon commencement with GHG 4 x salary
• Access to GP 24/7
• Cycle to work scheme
• Enhanced pay for sick, maternity, paternity and adoption leave