Account Manager – Commercial Insurance Broker

Under the supervision of the Director, the Account Manager plays a key role in managing commercial insurance files. The Account Manager is responsible for consistently delivering an exceptional client experience by handling renewals, new business, endorsements, certificates and other insurance documents. The Account Manager works closely with the Account Executive to maintain a high level of service for our clients.

Renewals

• Manage the client renewal list according to deadlines and schedules

• Respect renewal timelines while providing expert advice to ensure optimal solutions and conditions

• Analyze and update renewal files, including insurance limits, coverages and underwriting information

• Actively participate in remarketing accounts during renewals, including gathering relevant information, proposals and questionnaires

• Collaborate with Account Executives to develop placement strategies and review policy coverages, including submitting pricing and missing coverages

• Quickly notify insurers of any changes

• Prepare and send insurance certificates to clients

• Strictly apply the firm’s receivables policy

• Perform other related duties and participate in special projects as required

New Business & Policy Changes

• Ensure client satisfaction by providing fast, courteous and personalized service while efficiently handling policy change requests

• Provide clients with clear explanations regarding services, pricing and claims information related to their file

• Contribute to identifying and analyzing client risks, while helping develop initiatives to improve efficiency and strengthen our market positioning

• Prepare certificates and enter information into Policy Works

• Prepare billing in accordance with company standards

• Perform other related duties and participate in special projects as required

• Valid Commercial Damage Insurance Certificate issued by the Autorité des marchés financiers (AMF)

• Over 5 years of experience as a Commercial Insurance Broker

• Knowledge of Applied EPIC, Microsoft Office Suite and Policy Works

• Strong commitment to delivering excellent and professional customer service

• Ability to work independently, with strong organizational skills and attention to detail

• Ability to build strong professional relationships

• Strong negotiation and decision-making skills

• Excellent communication skills with brokers, clients and insurers

• A flexible work environment: hybrid or remote work options available

• Unlimited snacks, fresh fruit and access to a private gym

• Unique corporate events (travel, parachuting, bungee jumping and more!)

• Casual dress code for your comfort

• Flexible working hours

At OVC Assurance, you’ll join a supportive team where every member is valued for their unique contribution. We offer a stimulating work environment with real growth opportunities.

We value open-mindedness, autonomy and the desire to excel. If this sounds like you, you’re in the right place! We offer a dynamic and forward-thinking workplace, competitive benefits and strong opportunities for personal and professional development.

If you’re ready to make a difference and take your career to the next level, we want to meet you. Together, let’s protect our clients’ future with commitment and innovation.

Join us and help shape the future of commercial insurance at OVC Assurance!

If you’re proactive, passionate and young at heart, we want you on our team! Send us your application and embark on an exciting professional journey with OVC Assurance.

We look forward to welcoming you to our team!