Senior Claims Adjuster - Casualty

Senior Claims Adjuster - London Wholesale International Casualty

Explore. Analyze. Cultivate. Collaborate. Innovate.

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.

This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. It’s an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance.

You will be based in our London office however we are excited to have implemented our Smart Working initiative offering a hybrid way of working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

• Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
• Managing a portfolio of mid to high value claims across all jurisdictions, including Canada, Australia, Italy, UK&I and US. Pro‑active case management and regular engagement with all stakeholders – London Market Brokers, Placing Brokers, follow markets and co‑insurance market.
• Attending (virtual / in person) ADR settlement forums as part of the pro active case management philosophy and costs containment responsibility.
• Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation, and to ensure that Underwriters are informed of any necessary changes.
• Reporting to Senior Internal Management for all high value, catastrophic and contentious claims / events.
• Timely and accurate management of case and block file reserves to meet company standards and market expectations.
• Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich.
• Acting as a reference point to Claims Adjusters within the London and Ipswich teams for support, development and progression.
• Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis, audit engagement, stewardship calls and over DA claims control.
• Effective Litigation management and spend control. To include regular engagement with all TPAs for guidance and authority on all Litigated claims. Timely budgeting and reserving of Defence or coverage fees.
• Monitoring and adjusting DA funds for high volume accounts.
• Working with Offshore / Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and…