Claims Adjuster - Casualty

Employment Type: Existing Role

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive, and competitive offering that we provide to our employees. Full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits, and a pension plan. The salary offered for this role is estimated to be within the following range: $69,000 – $95,000.

Candidates with salary expectations outside of the range are still encouraged to apply.

At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in‑office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Calgary, AB;
Edmonton, AB;
Lethbridge, AB.

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life and Western Financial Group, which distribute personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and has more than 3,300 employees distributed across the Canadian regions and communities where we operate.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Claims Adjuster 2, Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of moderate to high casualty claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim, ensuring timely service and prompt management from initial report to conclusion.

• Provide the best defense for members (policy holders) through proactive, fair, and thorough liability, coverage, and quantum investigation.
• Engage in timely and proactive communication—voice to voice, digital and written correspondence—to ensure all inquiries are managed professionally.
• Adjust casualty claims of moderate to high complexity.
• Review and interpret policy wordings, determine coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim based on information from independent adjusters, medical, legal, financial, and vocational sources.
• Conduct comprehensive investigations to determine coverages and liability, adhering to Wawanesa’s adjusting guidelines and engaging appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers to resolve claims at the best possible result for our members; manage claims in litigation, mediation, or arbitration; provide instruction to assigned counsel.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge of policy coverages while complying with regional regulatory and licensing requirements; stay current with legislative changes and industry trends.
• Occasionally participate in private mediation, court proceedings, and other dispute resolution as required.
• Contribute to employee development through training, technical guidance, and coaching within a limited role.
• Perform other duties as assigned.

• Exceptional customer service skills, demonstrating empathy and concern for member satisfaction.
• Minimum two years of insurance adjusting experience or equivalent.
• Post‑secondary degree preferred.
• Willingness to work toward Chartered Insurance Professional (CIP) designation and, where required, a commitment to fulfill…