Claims Technician - QBE Insurance

Overview

Primary Details:
Time Type:
Full time;
Worker Type:
Employee. To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Claims Technician – Leeds/Hybrid

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It s an exciting time. We re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you ll get to spend every day working with people who are passionate, talented and kind.

Please note:

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• Undertake a range of duties to provide effective support to internal claims handling teams
• Adhere to agreed processes and procedures to ensure accurate recording and processing of information
• Operate an effective helpline facility to clients to provide a high standard of client care
• Respond to client requests in accordance with service standards
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including the logging of new claims within agreed service levels to support an excellent standard of service
• Conduct a continuous review of the status of all outstanding claims

If you re highly organised, eager to learn, commercially savvy, and excited about growing your skills, this opportunity is made for you! Join us and be part of a team where your ambition and curiosity will truly shine.

• Strong organisational and analytical skills with the ability to prioritise
• Effective communication skills, both written and verbal
• Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
• Proficiency in Microsoft Excel, Word, and Power Point

We offer a range of benefits to help provide holistic support for your work life. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days
• Flexible working - including part-time, job share and compressed hours
• Pension: automatic enrollment with employer contributions of 10% of basic salary
• Private medical insurance for you and your family
• Family-friendly policies – 26 weeks leave at full pay (regardless of gender identity, sexual orientation or how you become a parent)
• Short-term remote work abroad – up to 20 days per year in certain locations
• Sustainable investing – pension strategy supports net-zero goals with investments in green businesses
• Cycle-to-Work – bike/equipment up to £5,000

To find out more visit our Reward Page.

We value our employees  experience and are proud of our recognitions:

• AXCO Global Insurance Awards 2024 Winner:
  Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner:
  Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner:
  Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, . If you re looking for a career that combines your expertise and your empathy, click Apply today.

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 28/01/2026 11:59 PM

How to Apply:

To submit your application, click Apply and follow the step-by-step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.