Personal Injury Claims Adjuster Public Liability

Primary Details

Time Type:
Full time. Worker Type:
Employee. To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.

We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions yet small enough for you to make a real impact. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed time frames to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company’s liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

• Excellent investigative skills.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective communication skills, written and verbal.
• Relationship management skills.
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint.

• 30 days holiday a year, with option to buy up to 2 additional days.
• Flexible working – open to part‑time, job share and compressed hours.
• Pension – automatic enrollment in the QBE pension plan with 10% employer contributions.
• Private medical insurance – comprehensive cover for you and your family.
• Family friendly policies – full pay leave for 26 weeks regardless of gender identity, sexual orientation or parentage.
• Short‑term remote work abroad – up to 20 days per year.
• Sustainable investing – support of net‑zero goal with green business investment.
• Cycle‑to‑Work – up to £5,000 value for bike and accessories.

AXCO Global Insurance Awards 2024 – Network Management of the Year. Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer. UK IT Industry Awards 2023 – Green Technology Innovation of the Year. Working Dads Employer Awards 2023 – Parental Policies Award. Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employer.

• Case Management
• Claims Administration
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Insurance Policies
• Intention Collaboration
• Managing Performance
• Negotiation
• Problem Solving
• Risk Assessments
• Sound Judgment

To submit your application, click "Apply" and follow the step‑by‑step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.