Senior Claims Adjuster

We are looking for a Senior Claims Adjuster based in London

An insurance claim is the defining moment for our service; it is the moment when we deliver on our promise. At Allianz Commercial, we are committed to delivering a superior claims experience to our customers: before, during, and after a loss.

Based in London and reporting to the Head of Financial Lines Claims (UK), you will be delivering effective and efficient claims handling with a particular focus on Financial Lines claims. As a Senior Adjuster within the team, your responsibilities will include creating and maintaining peer-level relationships with brokers, collaborating with other functions to ensure accurate claims administration, managing the day‑to‑day allocation of tasks within the Financial Lines claims team, and completing general claims administration tasks as required.

As a Senior Claims Adjuster, you will play a pivotal role in delivering effective and efficient claims handling, ensuring that we deliver on our promise to our customers. You will be instrumental in creating and maintaining peer‑level relationships with brokers, managing the day‑to‑day allocation of tasks within the Financial Lines claims team, and contributing to the overall success of the claims process.

• Handling standard and complex claims on Financial Lines policies.
• Inputting and maintaining accurate claims records, including reserves and payments, for designated accounts.
• Processing standard and complex indemnity and expense payments.
• Preparing cases for settlement of claims through payment or denial.
• Producing management information reports, such as monthly major claims movements.
• Preparing referral documentation and materials as appropriate.
• Reporting loss information internally and externally.

• Experience handling Financial Lines claims (professional indemnity claims experience required, directors and officers or financial institutions claims experience beneficial but not essential).
• Solid experience in handling Corporate or Specialty line claims, with a focus on Financial Lines claims.
• Preferably a degree in Law or another appropriate discipline, along with a professional insurance qualification.
• Proficiency in Microsoft Office, especially Excel.
• Good understanding of the legal and regulatory framework.
• Understanding of relevant legal processes and procedures, litigation management, and avoidance techniques.
• Knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and their application.
• Highly organized, able to prioritize and work to deadlines.
• Positive team spirit and excellent relational skills.
• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.

89558 | Customer Services & Claims | Professional | Allianz Commercial | Full‑Time | Permanent

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in‑person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

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