Underwriting Chapter Lead - Retail Life Insurance

A new Fox—transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich – a leader in the insurance industry – is on a journey towards a brighter future… A brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If(R) you’re eager to be part of a values‑driven global organisation that’s experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Underwriting Chapter Lead for NSW, you’ll guide and develop a team of Life Underwriters, driving high performance, technical excellence, and a positive culture across the Retail Life Underwriting function. You’ll oversee the assessment of Life, TPD, Trauma and Income Protection applications, ensuring underwriting quality, compliance, and exceptional customer and adviser experience.

Working closely with advisers, distribution partners, reinsurers, and internal teams, you’ll represent underwriting across your state or region and contribute to strategy, process improvement, and the adoption of Agile ways of working. You’ll play an active role in shaping underwriting capability, supporting change initiatives, and fostering ongoing professional growth—both for your team and yourself.

• Proven leadership experience in Life Underwriting or related insurance roles.
• Strong people leadership capability, including coaching, mentoring, and developing others.
• Excellent communication skills with the ability to influence and manage diverse stakeholders.
• Deep technical understanding of life underwriting principles aud audit regulatory requirements, and market dynamics.
• Established high level underwriting authorities and sound decision making capability.
• Strong problem solving skills with the ability to balance quality, pace, and customer outcomes.
• Exceptional time management and organisational skills.
• A growth mindset, resilience, and the ability to lead through change.
• Commitment to fostering a diverse, inclusive, and wellbeing focused team culture.
• Customer centric approach with strong verbal and written communication skills.
• Confidence using relevant IT systems and digital tools.
• ANZIIF Cert IV in Life Insurance (or equivalent).
• ALUCA CPLI accreditation (preferred).

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD $500 wellbeing payment per year, and a AUD $295 new starter e‑voucher for your work‑from‑home setup (flex work – hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility —across more than 200 countries worldwide.
• Volunteer and work…