Claims Handler

Claims Handler – ARAG Legal Services UK

Location:

Bristol, United Kingdom.

ARAG UK Group is looking for a Claims Handler to join our team in Bristol. The claims department is central to our legal expenses insurance provision. We are seeking individuals passionate about delivering exceptional customer service and willing to put in the extra effort. Flexible working is available, with most colleagues working from home part‑time.

• Manage a diverse range of claims, focusing on excellent customer service.
• Oversee the customer experience throughout the claim life‑cycle, from first contact through evidence investigation to claims outcome decisions, showing empathy and compassion.
• Provide clear, concise and accurate information to customers, business partners and internal stakeholders.
• Develop knowledge of ARAG products and policies to assess and identify claims, and manage appointments of litigators and solicitors where necessary.

We are looking for candidates who can demonstrate:

• An understanding of delivering excellent customer service in a fast‑paced environment.
• A drive to work in a customer‑facing or technical role.
• A calm and patient manner when dealing with challenging and emotional claims.
• Excellent verbal and written communication skills.

• Competitive salary.
• 26 days holiday.
• Company pension scheme with the option to increase contributions.
• Sports and Social club membership with discounted events.
• Progressive career pathway and development opportunities.
• Employee reward and incentive scheme.
• Group Income Protection for all employees.
• Group Legal Protection for all employees.
• Choice of either European Motor Assistance or Home Emergency Assistance.
• Health Cash plan inclusion.
• Salary sacrifice benefits including Cycle scheme.
• Comprehensive wellbeing programme with free weekly exercise classes (dependent on office location) and free eye tests.
• Access to employee discounts hub with thousands of retail partners.

If you believe you have the relevant skills and experience, regardless of meeting all listed criteria, we encourage you to apply.