Senior Resolution Manager

Introduction

At Gallagher Bassett, we help people through challenging moments because that is more than our job – it’s our purpose. Every day, we navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We are a team of fast‑paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well.

Whether you manage claims, support clients, or improve processes, you will play a vital role in helping businesses and individuals move forward with confidence. Here, you will be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger and part of a team that shows up, stands together, and leads with purpose.

Role specifics:
- Jurisdictions:
Open to any.
- Licenses: TX, FL, NY, HI, RI and reciprocals (must be willing to obtain all licenses within specified timeframe).

- Location:

This role is eligible for fully remote work.

• Apply claims management experience to execute decision‑making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

Potential candidates should have the following:

• Claims Background: GL
• Jurisdictional
  
  Experience:
  
  Open to any
• Active Adjusters' licenses: TX, FL, NY, HI, RI and reciprocals (must be willing to obtain all licenses within specified timeframe).

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex GL claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.>
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

• Bachelor's Degree.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

** The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.**