Claims Manager - Bodily Injury - Commercial Trucking - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Manage a staff of adjusters handling Bodily Injury (BI) Transportation Claims to ensure appropriate and timely coverage analysis, exposure recognition, reserve analysis and resolution of claims. There is also frequent contact with all levels of staff within the claim department, brokers, retail agents, insureds, vendors, and other internal customers such as accounting and underwriting.

What you will do for C&F:

• Receives claims assignments. Sets up new losses. Verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to management.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for technical management of unit handling BI claims to include coaching, training, performance management and hiring/termination recommendations.
• Provides strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely manner.
• Monitors staff and unit performance, review open and closed claims to ensure that claims have been properly prepared for adjudication and resolution.
• Acts as a subject matter expert resource to others in the claim department regarding coverage, analysis of exposure, timely and accurate reserving, and settlement value and resolution strategy.
• Reviews and manages litigation costs within established guidelines to ensure cost effective preparation and resolution of litigated claims.
• Manages panel counsel to ensure litigation is managed and resolved effectively and appropriately.
• Ensures the early recognition of exposures and setting of appropriate claim reserves to ensure that future claim costs are accurately estimated.
• Monitors changes in the legal environment; distribute pertinent changes in insurance law, tort law, or litigation practices.
• Builds and maintains effective working relationships with management and staff in other departments, to include underwriting, finance and executive.
• Responsible for adhering to and ensuring that staff adheres to the organizations expectation to maintain a positive work atmosphere by acting and communicating in a manner that builds trust with customers, clients, co-workers and management.
• Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

What you will bring to C&F:

• College graduate, Juris Doctorate a plus.
• 15 years of Bodily Injury experience in transportation claims (trucking) preferred
• 10 years of managing a transportation claims (trucking) team preferred
• Experience managing Sharing Economy claims is a plus.
• Must demonstrate outstanding people skills, communication skills (both oral and written), and have the ability to work extremely well with internal and external customers at all levels throughout the organization.
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Travel occasionally required.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole…