PIP Claims Specialist - Remote

CSAA Insurance Group, a AAA Insurer Provided Pay Range

This range is provided by CSAA Insurance Group, a AAA Insurer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$57,285.00 / yr - $63,650.00 / yr

We, here at CSAA IG, are one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life’s uncertainties. We commit to progress over perfection, recognizing that every day is an opportunity to be innovative and adaptable.

We hire good people for a brighter tomorrow. We are actively hiring for a PIP Claims Specialist!

As a PIP Specialist, you will handle to conclusion moderately complex claims involving first‑party Personal Injury Protection (PIP) and Medical Pay claims. Cases are generally reserved up to $30,000. In cases where complexity increases beyond proficiency level, the file is escalated to senior level for handling. Our team handles claims in multiple states and may assist with FNOL calls, Claims Advisory Support and Casualty Support as needed.

• Act as the owning adjuster when injury exposure is identified for the first party, for files with reserves up to policy limits.
• Investigate, evaluate, and settle medical expense and Personal Injury Protection (PIP) claims.
• Make coverage determinations and inform customers of the appropriate course of action.
• Claims may involve additional suffixes such as income continuation and essential services.
• Investigate exposures uninsured/underinsured motorist, subrogation, dram shop.
• Present to committee on coverage issues.

• A minimum of 1–2 years of claims experience.
• Bachelor's degree in business, insurance, or a related field, or an equivalent combination of education and experience.
• Required to obtain and/or maintain multiple Adjuster’s Licenses within the first 90 days of employment and/or job transfer, if applicable.

• Prior experience handling PIP claims and first‑party medical coverage.
• Knowledge or experience handling collision, loss‑of‑use, third‑party property damage, and bodily injury exposures.
• Capability to complete training and perform the job in a remote setting as required.
• Flexibility to work any shift during operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.
• Outstanding interpersonal skills and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Solid understanding of insurance coverages.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participation in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willingness to have cameras when onboarding new team members, building relationships, etc.).
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

• Believe in a mission focused on building a community of service, rooted in inclusion and belonging.
• Commit to being there for our customers and employees.
• Create a sense of purpose that serves the greater good through innovation.

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at

Submit your application to be considered. We communicate via email, so check your inbox and/or spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and…